We abide by the Australian Competition & Consumer Commission guidelines and refer our customers to the booklet, Warranties and Refunds - A guide for consumers and business.
How do I return an item(s)?
Before returning an item you must contact us first to ensure that the item is returnable. To return an item(s), please include the invoice or a copy of the invoice that you received with purchase and indicate the reason for the return. Goods must be returned within 3 weeks of item(s) being received - unused. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered in which case we will only refund the original postage amount on the invoice).
Refunds and exchanges are processed as soon as possible. Make sure your name, address, phone number and instructions are clearly indicated.
How can I exchange a product(s)?
If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include cheque, money order or credit card details for re-delivery within Australia. Please note the delivery amount may vary from the original postage charge - the delivery amount will be confirmed when the new product is selected.
Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty or do not do what they are supposed to.
Please retain your receipt/invoice for proof of purchase.
Orders cancelled after full payment has been received, will incur a 20% cancelation fee.
Please choose colours carefully as we have no control over how your computer monitor displays colours. We make every effort to ensure that the colour charts on our website represent the product; however, due to different computer monitors, operating systems, internet browsers and the limitations in representing colours electronically we cannot guarantee that the product you receive is an exact match to the colour shown to you.
We do not offer returns if the colour is not suitable.